Frequently Asked Questions
Q: What are your hours of operation?
A: We are by appointment. Please call for availability or send an email to info@ficviolinshop.com
Q: Do you rent instruments?
A: We do not.
Q: Do you ship instruments and bows for trial?
A: We do! During times of extreme temperatures, One-Day or Two-Day Shipping is required. We pay the shipping on the way to you, and you are responsible for the shipping back to FIC.
Q: What is your Trade-In Policy?
A: You are able to trade-in an instrument or bow, previously purchased from FIC, for an upgrade in instrument or bow. The value of the "upgrade" must be higher in quality and price to assure the numbers for the business make sense.
Unfortunately we cannot do an "even exchange".
Q: What is your Return Policy?
A: Instruments & Bows purchased from us are Final Sale. Strings, Rosin, and chin rests may not be returned after use. All other accessories are subject to a 14-day return policy.
Q: What is your trial policy?
A: You are allowed to take up to two instruments and bows out at a time for a 7 day trial. A single extension may be granted pending approval by Fine Instrument Consulting. At the conclusion of your trial, a decision must be made or the instrument must be returned promptly.
Q: Do you purchase used instruments?
A: Instruments are considered for purchase or consignment on a case-by-case basis. If you’re interested in exploring a consignment or sale, we invite you to reach out to begin a conversation and arrange an evaluation of your instrument.
📞 Call (832) 879-0853
📧 Email info@ficviolinshop.com
Trade-in options are available for instruments originally purchased through Fine Instrument Consulting and are applied toward an upgrade, with value determined after any necessary reconditioning. Instruments not originally purchased through our shop may also be considered for trade-in at our discretion.
